Privacy Policy

This Privacy Policy describes how lukazshop.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more details on what Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.

• Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our services.

• Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: Shared with our analytics and processing partners, including Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: To fulfill orders, process payments, arrange shipping, provide order confirmations, and screen for potential fraud.

• Source of collection: Collected directly from you.

• Disclosure for a business purpose: Shared with Shopify and other service providers involved in payment processing, shipping, and fulfillment.

Customer Support Information

• Examples of Personal Information collected: Any additional details you provide when contacting our support team.

• Purpose of collection: To provide effective customer support.

• Source of collection: Collected directly from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We may disclose your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

• We use Google Analytics to understand how our customers use the Site. Learn more about Google’s use of your Personal Information here: Google Privacy Policy. Opt-out here: Google Analytics Opt-Out.

• We may share information about your use of the Site, purchases, and interaction with ads on other websites with our advertising partners. This information is collected using cookies or similar technologies.

Opt-Out Options:

• Facebook

• Google

• Bing

You can also opt-out by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

• Your consent;

• Performance of a contract;

• Compliance with legal obligations;

• Legitimate interests.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

Your Rights

If you are a resident of the EEA, you have the right to access, correct, update, or erase your Personal Information. To exercise these rights, contact us at the email below.

Cookies

Cookies enhance your browsing experience by remembering your preferences and providing insights into how visitors use the Site. You can manage cookies through your browser settings. Learn more at All About Cookies.

Do Not Track

We do not alter our data collection practices when we detect a Do Not Track signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact Us

For more information, questions, or complaints, contact us at:

LUKAZ
Email: [email protected]

Address: Uttara, Dhaka.

Last updated: 15-12-2024